I think I have finally digested our recent stay enough to write about it! We did not use online check in, did the old fashioned way...the CM was very nice and listened to my request of a quiet room w/a view of Epcot, which we got, However, Rm 544 was not up to snuff. The balcony/chairs/table were filthy with dirt, spiders. webs and dead bugs. Disgusting! We called the front desk and complained and by the time we came back to our room it was cleaned...but the next day it was just as dirty. Must be something about the 5th floor...we'll never go higher than the 4th ever again! While we were there, our microwave broke. Stopped in the middle of breakfast-called housekeeping who said they'd be up in 5 minutes w/a replacement.....30 minutes later and still no microwave. DH calls again and she apologized and insisted they'd be at our room in 5 minutes. All the while, breakfast is waiting to be nuked. 15 minutes later the phone rings and she says maintenance is on a break and it will be another 15 minutes....finally-almost 90 minutes later the microwave is delivered..and NOT replaced! They knocked on the door and left it there for US to take care of!!!! We realized we were short a pillow and blanket for the pull our sofa....housekeeping is called and only a blanket is brought...we ask about the pillow and she says she'll be back with one...never happened! Good thing our DS's brought their pillows from home! The bathroom had hair all over the walls....DH tells me after he cleaned it up.....the tub would not drain (we got that fixed pronto!) and the bathroom sink faucets leaked all over the counter when both were turned on at the same time...individually they did fine, together=flood! And we didn't receive automatic check out because the CM did not enter that info when we checked in.
We love BCV...location is a huge advantage for us...but after this trip, I might be staying at BWV. I was surprised and disappointed at how poor the quality of the room and service was.
Oh, and we had a room that had not been redone yet. No flat screen!
