I don't understand this at all. We go once or twice a year and I can't recall a single CM that I would consider rude. They go through training on the Disney image and customer service. I have seen CMs that are unsure of how to handle situations, but they get help or direct customers to where they can get help. We talk with CMs all the time when we are in line or just walking around and I would say 90% of them are awesome!