Originally Posted by
Basket Mommy
Our one experience at a value was the exact opposite. We sat shivering in the cold after swimming one night in December. Our key wouldn't work. It took 45 minutes and 3 trips to the front desk to get us and our 4 kids inside and warm. Things were not handled satisfactorily at all. The front desk CM was extremely rude and condescending (even though I was as polite as I could be, because my momma always told me that honey catches more flies than vinegar!) Even after complaining to another manager the next day, all we got was a shoulder shrug and a weak, "Sorry."