MrPeetrie
03-10-2014, 10:33 AM
Periodically, I check my upcoming reservation to make sure all is well. Last week, I checked the names of those on the reservation and my DD11's name was missing. There was just a blank space where her name should be.
I called the 800-number and spoke to a wonderful CM, who informed me it hasn't been a very "Magical" morning for many guests as the system has had multiple glitches that day. She immediately recognized which person was missing as she asked, "Are you talking about ....?"
She explained it was an iPhone glitch and Disney was working on it. She fixed it quickly. She was extremely polite, helpful, and full of Pixie Dust. Her enthusiasm for her job did leave me somewhat excited about our Fall trip. (I do love the Disney CMs.)
Still, my fear is one of these "glitches" will occur when we are on vacation and one (or all) of us will temporarily lose our reservation and we'll have to spend our time at guest services.
Just an observation.
I called the 800-number and spoke to a wonderful CM, who informed me it hasn't been a very "Magical" morning for many guests as the system has had multiple glitches that day. She immediately recognized which person was missing as she asked, "Are you talking about ....?"
She explained it was an iPhone glitch and Disney was working on it. She fixed it quickly. She was extremely polite, helpful, and full of Pixie Dust. Her enthusiasm for her job did leave me somewhat excited about our Fall trip. (I do love the Disney CMs.)
Still, my fear is one of these "glitches" will occur when we are on vacation and one (or all) of us will temporarily lose our reservation and we'll have to spend our time at guest services.
Just an observation.