Lana
11-08-2013, 02:30 PM
Hello!
My husband and I will be arriving on the 12th at CBR. His father passed away last week (and our cat to boot!) and I was hoping that they could leave a sympathy card from Mickey in the room as a surprise like they do for our anniversary. First I called the regular reservation line. The CM was incredibly nice and sympathetic. She directed me to the resort so I could speak with them personally about the matter. I called the resort and they said that it was a touchy matter and that it could not be done but they would leave a welcome card. Both of the people I spoke with were very rude about it. Has anyone else had a similar experience? I didn't think it was a huge request that wouldn't be possible, however odd. Were the CM's clueless or is this really something they cannot do?
I'm sorry if this is a stupid question. It's been an incredibly hard couple of weeks for us and I was hoping I could arrange something special for him.
Thanks for taking the time to read this!
~Lana
My husband and I will be arriving on the 12th at CBR. His father passed away last week (and our cat to boot!) and I was hoping that they could leave a sympathy card from Mickey in the room as a surprise like they do for our anniversary. First I called the regular reservation line. The CM was incredibly nice and sympathetic. She directed me to the resort so I could speak with them personally about the matter. I called the resort and they said that it was a touchy matter and that it could not be done but they would leave a welcome card. Both of the people I spoke with were very rude about it. Has anyone else had a similar experience? I didn't think it was a huge request that wouldn't be possible, however odd. Were the CM's clueless or is this really something they cannot do?
I'm sorry if this is a stupid question. It's been an incredibly hard couple of weeks for us and I was hoping I could arrange something special for him.
Thanks for taking the time to read this!
~Lana