Suzi Q
09-24-2011, 12:50 PM
Just throwing this out there...
Part of my job is customer service. The excellent customer service I receive in Disney always seems to 'refresh' my resolve to not only provide the same level to my customers - but to also BE a great customer. The 2nd to the last time I checked in at Pop, the young cast member had had a witch of a customer right before me (the whole lobby heard it all!) and I could tell she just wanted to go disappear and cry. I marched right up there and told her she was wonderful and did my best to cheer her up and be her BEST customer of the day. Well, guess what? on my last check-in, I ended up with her again, and she remembered me and thanked me for making her day so much better 6 months prior. Wow. I felt great!
Another one is a trip to Disney always reminds me no matter how different we all are, we are all the same. I have had great conversations with people from all over the world, all ages, infirmities, etc. and have learned so much, and have greater patience and respect for people that 'seem' different. The last trip, there was a disabled preteen girl that kept bumping into me and others, talking loudly, and was a bit out of control, and her dad was trying his best to keep her from irritating others. I chose to not be irritated and engaged her in conversation, which kept her busy for the rest of the long wait for big thunder mountain. You shouldve seen the look on her dads face - just relief. What a wonderful dad to take his girl to Disney, knowing it would be a challenging trip for him.
So how about you?
Part of my job is customer service. The excellent customer service I receive in Disney always seems to 'refresh' my resolve to not only provide the same level to my customers - but to also BE a great customer. The 2nd to the last time I checked in at Pop, the young cast member had had a witch of a customer right before me (the whole lobby heard it all!) and I could tell she just wanted to go disappear and cry. I marched right up there and told her she was wonderful and did my best to cheer her up and be her BEST customer of the day. Well, guess what? on my last check-in, I ended up with her again, and she remembered me and thanked me for making her day so much better 6 months prior. Wow. I felt great!
Another one is a trip to Disney always reminds me no matter how different we all are, we are all the same. I have had great conversations with people from all over the world, all ages, infirmities, etc. and have learned so much, and have greater patience and respect for people that 'seem' different. The last trip, there was a disabled preteen girl that kept bumping into me and others, talking loudly, and was a bit out of control, and her dad was trying his best to keep her from irritating others. I chose to not be irritated and engaged her in conversation, which kept her busy for the rest of the long wait for big thunder mountain. You shouldve seen the look on her dads face - just relief. What a wonderful dad to take his girl to Disney, knowing it would be a challenging trip for him.
So how about you?