TexansInNY
12-26-2010, 02:23 PM
Starting off knowing how pro MJ many on here are. This is my second time to have used them and I see now when oush comes to shove we need to remember they are a business andm in my opinion, act like one too. The first time we used them was perfect as nothing came up.
This time there were no issues until we had to leave a day early. My chromosome disorder autistic child had issues and we went to the front desk - no problem they said - contact MJ upon my return to have them request a refund for the last day.
Of course I send Wendy an e-mail who says they are mistaken and I need to call the manager at WL to get the refund. You guessed it, the manager there today says she doesn't know what she is talking about and now I have to call a different number tomorrow.
Of course, Wendy and MJ were more than content to throw it back at me to take care of and, let's be honest, they couldn't do anything any of us cannot do - I sent them a pin code that I could have just as easily used on my own. They are a travel agency and, like any other, seem eager once they have their share to make me take care of footing the differing parties pointing the finger. FOrtuantely, I am a business man too and thank God that I am not dying for the 500 bucks I now have to coordinate the finger pointing to retrieve.
In this day of internet and IPads it is a good reaffirmation that magical name or not they are still just a travel agency.
Now for kudos. Gregory and Quicksilver. We always use them and take their limo. Now here is where a business that doesn't have people knocking on their door because of intercot earns their stripes. By our contract, Gregory could have charged me for the limo ride a day early to the airport, and I would have accepted it for my son and because it is in their contract. He did not. One trip the driver was late, and he credited me on the next trip. Well done Gregory and Quicksilver!
With regard to the trip, it was awesome! WIth a child such as mine you take the good with the bad, ignore others when there is a meltdown and praise God in the end for the wonderful memories you bring back! This is the most important thing and always will be - love it love it love it! The GAC was awesome - side note e-mail me if you want info on the GAC or thoughts about what to do / not do with your special needs child understanding each omne of our precious angels are unique - and that's just the way we like it! ;)
This time there were no issues until we had to leave a day early. My chromosome disorder autistic child had issues and we went to the front desk - no problem they said - contact MJ upon my return to have them request a refund for the last day.
Of course I send Wendy an e-mail who says they are mistaken and I need to call the manager at WL to get the refund. You guessed it, the manager there today says she doesn't know what she is talking about and now I have to call a different number tomorrow.
Of course, Wendy and MJ were more than content to throw it back at me to take care of and, let's be honest, they couldn't do anything any of us cannot do - I sent them a pin code that I could have just as easily used on my own. They are a travel agency and, like any other, seem eager once they have their share to make me take care of footing the differing parties pointing the finger. FOrtuantely, I am a business man too and thank God that I am not dying for the 500 bucks I now have to coordinate the finger pointing to retrieve.
In this day of internet and IPads it is a good reaffirmation that magical name or not they are still just a travel agency.
Now for kudos. Gregory and Quicksilver. We always use them and take their limo. Now here is where a business that doesn't have people knocking on their door because of intercot earns their stripes. By our contract, Gregory could have charged me for the limo ride a day early to the airport, and I would have accepted it for my son and because it is in their contract. He did not. One trip the driver was late, and he credited me on the next trip. Well done Gregory and Quicksilver!
With regard to the trip, it was awesome! WIth a child such as mine you take the good with the bad, ignore others when there is a meltdown and praise God in the end for the wonderful memories you bring back! This is the most important thing and always will be - love it love it love it! The GAC was awesome - side note e-mail me if you want info on the GAC or thoughts about what to do / not do with your special needs child understanding each omne of our precious angels are unique - and that's just the way we like it! ;)