mudpuppysmom
10-13-2009, 10:26 AM
First I'll tell you the potential good news, then I'll vent!
This situation might all be OK here by this afternoon thanks to the chef at Saana, Bob.
Now, for the vent: So I've been trying to get a better BREAKFAST time at CM's for this Thursday -- trying for like three months. I have been calling nearly every day with no luck.....no one has said anything up until today about the timing of this ADR. I said I'm looking for an earlier BREAKFAST time, our current ADR is at 8:50 am.....they usually look and tell me nothing available and I hand up. Today the CM said to me "ma'am your reservation is for 8:50 pm, not am".....I said back to her that my younger son would be asleep by that time and I would never have made that reservation knowing he'd be asleep, let alone it would be DINNER and not BREAKFAST! She then started to YELL at me -- so me, I was already irritated and I bit -- I yelled back at her, which ensued for a minute or so of neither one of us knowing what the other was saying. Finally I said "please put your manager on the phone" to which she countered they were going to tell me the same thing. I still requested a supervisor -- she supposedly hooked me up with one, but no one was there -- so again I go on hold for another 3-4 mintues and get told she has "X" on the phone....again, no one was there. I now tell her that "gee, this leads me to believe that I did make the ressie for AM, NOT PM" and I had very little faith in the rest of my ADR's! Again, she placed me on hold -- and I was promptly cut off! Then my phone rang, which I thought was Dining calling me back -- well, no it was Chef Bob from Saana calling to discuss my sons dietary restrictions! When I told him I thought it was dining calling me back he asked if I was having problems and I outlined it for him.......he apologized and said he'd have his manager try to help me out and what would be my ideal time to eat BREAKFAST at CM's.....I told him I would not be particular at this stage of the game, breakfast time would be fine, anytime during the morning Thursday or Friday (I even expanded my days by two.....not just Thursday!).....So, here's hoping for some pixie dust from Chef Bob!
:soapbox: getting off now....
This just further cememts it for me that you NEED to confirm your ADR's.....more than once!:beat:
This situation might all be OK here by this afternoon thanks to the chef at Saana, Bob.
Now, for the vent: So I've been trying to get a better BREAKFAST time at CM's for this Thursday -- trying for like three months. I have been calling nearly every day with no luck.....no one has said anything up until today about the timing of this ADR. I said I'm looking for an earlier BREAKFAST time, our current ADR is at 8:50 am.....they usually look and tell me nothing available and I hand up. Today the CM said to me "ma'am your reservation is for 8:50 pm, not am".....I said back to her that my younger son would be asleep by that time and I would never have made that reservation knowing he'd be asleep, let alone it would be DINNER and not BREAKFAST! She then started to YELL at me -- so me, I was already irritated and I bit -- I yelled back at her, which ensued for a minute or so of neither one of us knowing what the other was saying. Finally I said "please put your manager on the phone" to which she countered they were going to tell me the same thing. I still requested a supervisor -- she supposedly hooked me up with one, but no one was there -- so again I go on hold for another 3-4 mintues and get told she has "X" on the phone....again, no one was there. I now tell her that "gee, this leads me to believe that I did make the ressie for AM, NOT PM" and I had very little faith in the rest of my ADR's! Again, she placed me on hold -- and I was promptly cut off! Then my phone rang, which I thought was Dining calling me back -- well, no it was Chef Bob from Saana calling to discuss my sons dietary restrictions! When I told him I thought it was dining calling me back he asked if I was having problems and I outlined it for him.......he apologized and said he'd have his manager try to help me out and what would be my ideal time to eat BREAKFAST at CM's.....I told him I would not be particular at this stage of the game, breakfast time would be fine, anytime during the morning Thursday or Friday (I even expanded my days by two.....not just Thursday!).....So, here's hoping for some pixie dust from Chef Bob!
:soapbox: getting off now....
This just further cememts it for me that you NEED to confirm your ADR's.....more than once!:beat: