KAT1811
08-06-2009, 07:27 AM
We are checking in on November 1st for our magical vacation this year. I called on my 90th day (this Monday) and booked my first 10 days of reservations. Like every year we stay beyond the 10 days allowable for ADR booking (so I'm pretty used to the rigamarole) therefore I have to call back daily from there on out to secure the remaining dining options. Tuesday for day 11, Wednesday for day 12 . . . you get the idea. So this morning I call to book the next ADR in line for our stay and the CM says that because I am checking in on the 1st I can only book dining up until the 11th day of my vacation. When I tried to explain that I had just made reservations yesterday for the 13th (online) she was beyond confused and couldn't figure out how that was possible! Ugh! So, I hang up and dial back in to get another CM that actually understands what I need done. And when I do I find out that there was no way the first CM could have even tried to pull up my reservation because the system is down (hence my inability to book online to begin with). Why are some CMs SO helpful and others SO not helpful? I love when you get the CMs that are as excited for you as you are (or at least they pretend) I hate it when you get a wet noodle CM. It really takes the fun out of the call.
The other day I called to make a change to one of my ADRs. When I made the initial ADR online (at 6am on the dot) it came up with a 6:20 as the only thing avaliable at the Yachtsman Steakhouse. As much as we love this restaurant we have yet to see it full on any of our trips never mind on the first day possible to book at 6am! So I called in later on to see if they could change our reservation to a bit earlier for us. The CM had me on the phone for 20+ minutes and still couldn't figure out how to alter the reservation. He said that the system wasn't allowing him to change the reservation time. Even after I explained that I encountered the same problem on a previous call and that the CM I spoke with then went ahead and booked a new ADR and then we went back in and cancelled the old ADR (for another night we are visiting the Yachtsman) he still couldn't figure it out! Double Ugh!!! Just very frustrating to say the least and I thought I could vent a bit to my Intercot friends.
:sorry: and :thanks:
The other day I called to make a change to one of my ADRs. When I made the initial ADR online (at 6am on the dot) it came up with a 6:20 as the only thing avaliable at the Yachtsman Steakhouse. As much as we love this restaurant we have yet to see it full on any of our trips never mind on the first day possible to book at 6am! So I called in later on to see if they could change our reservation to a bit earlier for us. The CM had me on the phone for 20+ minutes and still couldn't figure out how to alter the reservation. He said that the system wasn't allowing him to change the reservation time. Even after I explained that I encountered the same problem on a previous call and that the CM I spoke with then went ahead and booked a new ADR and then we went back in and cancelled the old ADR (for another night we are visiting the Yachtsman) he still couldn't figure it out! Double Ugh!!! Just very frustrating to say the least and I thought I could vent a bit to my Intercot friends.
:sorry: and :thanks: