Problems at check-in...

[MegPeg85]

I wanted to see if anyone else has had similar problems when they check in to Disney resorts, so I'll tell you the stories.

Trip in January (POP):
After my DBF and I checked in, we lugged all of our luggage up to our room. When we opened the door, we noticed that other guests' luggage was still in the room. It looked to be all packed up and the room had been cleaned. So after a lot of trouble with going back and forth to the lobby, we got a new (unoccupied) room.

Trip this month (All-Star Movies):
My family and I had reserved 2 rooms and requested that they be adjoining. I arrived before the rest of my family, so I went ahead and checked in one of the rooms. The cast member confirmed that their room would be right next to mine. I asked her if they were connecting and she said yes. Well, when I got to the room I noticed it didn't have a connecting door! Although I was fine without a connecting door, my parents insisted on it since we were going to be sharing breakfast food in the morning and sharing bathrooms.

So I had to go back to the lobby and they said they could change our rooms so they'll be connecting. They gave me a new set of keys and I went to the other room to check out where it was before I brought my luggage over there. When I opened the door, AGAIN there was someone else's luggage in there!!! It was, again, all packed up and the room had been cleaned.

I FINALLY got connecting rooms after about an hour and a half of trouble.

Anyways, has anyone else ever had this problem of checking into a resort and then having someone else's luggage in the room?

I think in both situations the guests were supposed to have checked out but they had not gotten their bags out of the room. It seems like Disney should have a system that where a housekeeping cast member sees that when she is doing a deep clean b/c the party is checking out, if someone else's stuff is in there, she needs to notify the front desk.

What do you guys think?

[sassafras]

We've never had this sort of problem, but a co-worker of mine had the same thing happen last summer when they visited DW. She said it was highly embarrassing since the occupants of the room they were given were actually in the room! :blush:

[deedeenmickey]

This happened to us at POFQ. We checked in and got our keys, headed to the room and our 12 yo excited DS ran ahead of us and opened the door and I heard a scream!!!! There was a couple laying on the bed....luckily they were fully clothed and all but they said they had got late check out. We were upgraded to a room by the pool. This could have been bad though! Maybe if we were few minutes later?? :blush::blush::blush:

[TammiMcMan]

Trip in January (POP):
After my DBF and I checked in, we lugged all of our luggage up to our room. When we opened the door, we noticed that other guests' luggage was still in the room. It looked to be all packed up and the room had been cleaned. So after a lot of trouble with going back and forth to the lobby, we got a new (unoccupied) room.It does sound like housekeeping cleared the room, otherwise it wouldn't have been in the system for the front desk to release. It sounds like bell services may have delivered luggage to the wrong room, or just hadn't picked it up yet.

I have heard of other situations where the guests have checked out, housekeeping has cleaned the room and cleared it for new occupants, but the previous guest come back and shower before leaving or use the room to change in.


Trip this month (All-Star Movies):
My family and I had reserved 2 rooms and requested that they be adjoining. I arrived before the rest of my family, so I went ahead and checked in one of the rooms. The cast member confirmed that their room would be right next to mine. I asked her if they were connecting and she said yes. Well, when I got to the room I noticed it didn't have a connecting door!Well, the problem with this one is the terminology you used. "Adjoining" rooms are side-by-side with no connecting interior door. "Connecting" rooms have the interior door. It sounds like you asked for adjoining, and that's what you got. Requests are not guarantees and while I'm glad you were finally able to get what you really wanted, the resort is not under any obligation when it comes to requests. Just something to keep in mind for future trips.

[spoiledraf]

That terminology thing came up with a post of mine. I made sure to call the next day to confirm I had requested "connecting rooms".

[javamama]

Thats crazy to me, twice in a few months:confused: I've never had that happen at any resort WDW or not. I'd be a bit upset especially dragging luggage everywhere.

[TammiMcMan]

It's a common term to mix up and in the hotel world, it definitely means two different things ;).

[ldc12377]

We have had that happen to us but I think we were as much to blame as WDW. On our first big family trip, we stayed at ASMu in three different rooms. we had requested that two of them be connecting (and yes, I did request connecting, not adjoining) but the third didn't even need to be close to the others. When we check-in all three rooms were spread out everywhere, in three different buildings even. We asked if this could be changed and after about 5 min. on the phone, we were given three rooms all side-by-side, two of which were connecting. We were so excited until we got to the rooms and found someone else's luggage (but no people, thank goodness) in one of the rooms. We went back to the front desk and were told that someone would be there right away to get it. We went on to the parks and when we got back everything was taken care of. We assumed that it happen because we had requested a change at check-in.

[TammiMcMan]

We were so excited until we got to the rooms and found someone else's luggage (but no people, thank goodness) in one of the rooms. We went back to the front desk and were told that someone would be there right away to get it. We went on to the parks and when we got back everything was taken care of. We assumed that it happen because we had requested a change at check-in.Yes, if it's packed luggage, then I'd definitely lean more towards it being bell services that just hasn't had a chance to pick up yet, especially if it's an earlier check-in or a requested room change. Maybe having bell services "check" off that a room is cleared is a layer that Disney is missing.

[lockedoutlogic]

This happens all the time....

It is the reality of high volume check ins/ check outs....

I'm sad to say it used to be an operational necessity at caribbean.....rooms were switched in and out for a whole slew of reasons.....

but usually it is rare to run into it more than once....per person:blush:

[Diz-Knee]

We’ve had a couple of incidents with check in. In 2006 we checked into the Contemporary and when we opened the door it was a room that was under construction. No bed, paint cans, etc.

Last December we checked into Fort Wilderness and when we arrived at our cabin there were Christmas packages and a food delivery sitting out. We knew it wasn’t ours and was obviously for some other arriving guests so we went back and got another assignment – I really hope the folks that it was meant for got their correct cabin assignment – it was after 9pm when we arrived.

[Tinkerfreak]

I know this is not really Disney hotel related but it is so funny I have to share it.
A few years ago DH and I had stayed at a hotel for our anniversary. It was about 11:00 and we could hear a very loud wedding party coming off the elevator but thought nothing of it because we had been hearing people all evening. To our surprise someone put a key in our door and in rushed a bride and groom. All you could see was a big puff of wedding dress train because he was carrying her over the threshhold and a shocked looking groom when he looked into the room and saw DH sitting in his undies on the couch!:jaw:
The groom literally dropped the poor bride who after stumbling and realizing what was going on started to apologize and turn really red. Poor DH was frozen in shock and did not know if he should just sit there or go for his pants. It all happened so fast. The couple just literally burst into the room and he dropped her. Needless to say the hotel apologized and gave us a free weekend stay for future use.
Now we know to always lock all the locks on the door. It was an anniversary we will never forget that's for sure.

[TheRustyScupper]

OK, this may sound complicated . . .

1) Housekeeping does not need to "clear" the room for new keys.
2) The front desk folks can issue keys without previous folks checking out.
3) CM's are not supposed to tell you the room number until Housekeeping clears room.

4) Here is how the key system works:
. . . a key is cut for the room
. . . that key is immediately activated
. . . previous key works until new key is inserted
. . . then old key is void and new key works
. . . status of room (available or not) does not matter
5) Example:
. . . key is cut for new guest at 6:05am
. . . guest can get into the room at 6:06am
. . . previous guest's keys are now voided
. . . new guest's key is only valid key
. . . if old guest went to b'fast or park, they can't get back in

[hubbyofadisneyholic]

We had several similar situations occur during our trip in June 2007.

Shortly after checking into our 2 br villa at OKW my niece yelled that someone was trying to get in. I ran to the door just in time to meet a family dragging their luggage that had been given the same villa. The husband started getting snarly and informed me that THEY had just been given this room and we should leave. I informed him that WE had been given the room an hour ealier and that HE needed to find out where they should have been sent. He left in a huff saying that "they would be back". While this was going on my wife was on the phone to the front desk trying to find out what was going on.
About 20 minutes later a CM showed up at the door demanding to see our keys and ID. After reviewing everything we got a curt "OK", no apology and the CM left.

Later in the same trip we had moved over to ASMu for a few days. We had connecting rooms and one morning my m-i-l heard giggling of teenage girls and the sound of someone trying to open room doors. All of a sudden her door started to open (good thing she had the latch on top on) she challenged them and heard several sets of footsteps running away.
I practically flew to the lobby and asked for whoever was highest on the food chain that morning. After an obviously insincere apology we were given new keys for both rooms and assured that the matter would be investigated. But he informed me that we would not be told anything about what the investigation uncovered. That it was an internal matter and none of our concern.

Sorry to be so wordy, but apparently it is not unheard of for multiple people or groups to get working keys for rooms other than theirs. :(

[MegPeg85]

It does sound like housekeeping cleared the room, otherwise it wouldn't have been in the system for the front desk to release. It sounds like bell services may have delivered luggage to the wrong room, or just hadn't picked it up yet.

I have heard of other situations where the guests have checked out, housekeeping has cleaned the room and cleared it for new occupants, but the previous guest come back and shower before leaving or use the room to change in.

Well, the problem with this one is the terminology you used. "Adjoining" rooms are side-by-side with no connecting interior door. "Connecting" rooms have the interior door. It sounds like you asked for adjoining, and that's what you got. Requests are not guarantees and while I'm glad you were finally able to get what you really wanted, the resort is not under any obligation when it comes to requests. Just something to keep in mind for future trips.

I did use the word "connecting" because I knew adjoining just meant side-by-side. I completely understand they can't guarantee connecting rooms, but I was just aggravated because I specifically asked if they were connecting and she said yes.

I would like to know how often someone gets a set of keys to an occupied room because I can't believe it has happened twice to me in a span of 3 months. If it happens a lot, there needs to be a better system.

[Scar]

I would like to know how often someone gets a set of keys to an occupied room because I can't believe it has happened twice to me in a span of 3 months. If it happens a lot, there needs to be a better system.Well, if Rusty is correct...


4) Here is how the key system works:
. . . a key is cut for the room
. . . that key is immediately activated
. . . previous key works until new key is inserted
... then it happens eveytime someone checks in early, before the departing guests have left.

Nice to know. :rolleyes:

[TammiMcMan]

I did use the word "connecting" because I knew adjoining just meant side-by-side.Ok no problem. I was just going by what you had posted and what you said was that you had asked for adjoining :confused:. Sorry if that caused confusion.

[DANAM]

Those stories really make you think twice about leaving your stuff in Disney rooms. It has never happened to us but it's kind of nerve racking. Some people are not as honest as all of you are and you could come back to all of your luggage gone. Room safe takes on a new meaning for me!!!

[MegPeg85]

Those stories really make you think twice about leaving your stuff in Disney rooms. It has never happened to us but it's kind of nerve racking. Some people are not as honest as all of you are and you could come back to all of your luggage gone. Room safe takes on a new meaning for me!!!

I think that's what makes this so bothersome! My DBF said the same thing when it happened to us the first time! Thank goodness it wasn't a bunch of dishonest people walking into the room! Definitely be careful about what you leave in the room (of course leaving stuff in the car isn't always a good idea either - so it's a Catch-22).

[TheRustyScupper]

Well, if Rusty is correct . . . then it happens eveytime someone checks in early, before the departing guests have left. Nice to know. :rolleyes:

1) Yes, that is exactly what happens.
2) That is why you have to call later to get your room number.
3) They know your room at check-in and encode the keys.
4) They just don't want you walking in on someone.

NOTE: Even if it isn't checkout day, if the front desk hits the wrong key, they can assign your current room to someone else any time after you checked in. Then, other guests can walk in on you! I have personally escorted guests and their luggage into occupied rooms at 2:00am. Boy, were the room occupants surprised! We raised a huge stink about this and were told by IT that it was being resolved. However, there was no work on the problem and it still exists!

[lockedoutlogic]

1) Yes, that is exactly what happens.
2) That is why you have to call later to get your room number.
3) They know your room at check-in and encode the keys.
4) They just don't want you walking in on someone.

NOTE: Even if it isn't checkout day, if the front desk hits the wrong key, they can assign your current room to someone else any time after you checked in. Then, other guests can walk in on you! I have personally escorted guests and their luggage into occupied rooms at 2:00am. Boy, were the room occupants surprised! We raised a huge stink about this and were told by IT that it was being resolved. However, there was no work on the problem and it still exists!

You are correct sir

[j&j]

had this problem with other hotels never with Disney. it seems that the people wanted more time in Disney so they left their lugguge. Not nice for the next people. the maid servicer is suppose to tell them the room is open. someone didn't do their job. you may have had a new deswk clerk who really should have checked the floor plan.:mickey: