DVC Mike
12-09-2007, 11:35 AM
Our vacation at WDW took a turn for the worse at the DVC Annual Meeting on Tuesday, Dec 4, 2007 at the Coronado Springs Resort. The meeting started at 2pm, and my wife got up to use the restroom at 2:45 pm. About 20 minutes later, I have a DVC staff member tapping on my shoulder. She tells me my wife has been injured and escorts me out of the meeting.
As I am taken outside the meeting room, I see my wife surrounded my DVC staff as well as various Coronado Springs security personnel. Apparently, one of the sinks in the woman’s restroom had a leak, and water had pooled under the sink and also ran across the bathroom floor (about 3” wide and 6 ft long).
My wife didn’t notice the water on the floor and subsequently slipped and fell. After she managed to get up, she limped out of the bathroom and notified the DVC staff outside the meeting room, who then called Security and then pulled me out of the meeting.
Since my wife experienced severe pain in her hip when she tried to sit down or raise her leg, paramedics were called who examined her and recommended she be taken to the hospital. She was laid out on a gurney to the paramedic’s ambulance and taken to the hospital in Celebration.
I ran to the front desk, asked for the manager and informed him what had taken place. I told him what resort we were staying at (Animal Kingdom Villas) and gave him our room number and my cell phone. I then drove to the hospital.
Eventually, after four hours at the hospital, an X-Ray, a shot, and a lot of prescriptions, my wife was discharged with crutches. Happily, nothing was broken but she was in severe pain due to something being torn or pulled.
We arrived at our resort and discovered that neither Coronado Springs nor DVC had notified AKL what had taken place. We hobbled down to dinner at Boma. My wife felt worse, and eventually had a bad reaction to the dosage of pain medication that the hospital had given her. She was too weak to walk and we asked for a wheelchair.
We talked to the restaurant manager at Boma and explained our displeasure with CSR and DVC not only not informing AKL of the incident, but that no one at CSR, DVC, or anyone else had Disney had followed up with us to see how my wife was doing. They said it was Disney protocol for CSR to notify the resort we were staying at of this incident.
After several phone calls the next morning to DVC Member Services and AKL resort management, the Disney hospitality engine finally seemed to kick into gear and respond to the fact that our vacation was not going to be as magical as we expected. We were going to spend every day left of our vacation in the hotel room with my wife lying in bed.
Later that day, DVC did send us a complementary fruit/cheese basket. Boma gave us a free dinner for the two of us. Housekeeping gave us 5 small stuffed Disney characters and offered a free full cleaning at the 4-day mark. Best of all, the GM of AKL called us and let us know they were giving us a free private tour of the AKL savannah. I was worried that it would be too bumpy for my wife to be able to enjoy, but it wasn’t too bumpy, and her pain medication allowed her to handle it.
The tour was great. The two of us rode in a van with the hotel manager and the animal curator at AKL. We spent an hour just driving around the 3 savannahs getting very close to the animals.
Our trip up to the point of the incident was fabulous! We spent a great night at MVMCP, seeing both the regular Wishes as well as the holiday version, and saw the ice on Cinderella’s castle. We spent a great night at Epcot eating at Le Cellier and watching the holiday version of Illuminations. We also saw the Osborne Lights at Disney Studios.
We had to cut our vacation short and head home. All in all, we felt that AKL picked up the slack after Disney initially dropped the ball. We never got a call from DVC, and Coronado Springs finally called us two days after the incident to say “they were thinking of us”. Whatever. I really appreciated the hospitality of all the great folks at Disney’s Animal Kingdom Lodge.
As I am taken outside the meeting room, I see my wife surrounded my DVC staff as well as various Coronado Springs security personnel. Apparently, one of the sinks in the woman’s restroom had a leak, and water had pooled under the sink and also ran across the bathroom floor (about 3” wide and 6 ft long).
My wife didn’t notice the water on the floor and subsequently slipped and fell. After she managed to get up, she limped out of the bathroom and notified the DVC staff outside the meeting room, who then called Security and then pulled me out of the meeting.
Since my wife experienced severe pain in her hip when she tried to sit down or raise her leg, paramedics were called who examined her and recommended she be taken to the hospital. She was laid out on a gurney to the paramedic’s ambulance and taken to the hospital in Celebration.
I ran to the front desk, asked for the manager and informed him what had taken place. I told him what resort we were staying at (Animal Kingdom Villas) and gave him our room number and my cell phone. I then drove to the hospital.
Eventually, after four hours at the hospital, an X-Ray, a shot, and a lot of prescriptions, my wife was discharged with crutches. Happily, nothing was broken but she was in severe pain due to something being torn or pulled.
We arrived at our resort and discovered that neither Coronado Springs nor DVC had notified AKL what had taken place. We hobbled down to dinner at Boma. My wife felt worse, and eventually had a bad reaction to the dosage of pain medication that the hospital had given her. She was too weak to walk and we asked for a wheelchair.
We talked to the restaurant manager at Boma and explained our displeasure with CSR and DVC not only not informing AKL of the incident, but that no one at CSR, DVC, or anyone else had Disney had followed up with us to see how my wife was doing. They said it was Disney protocol for CSR to notify the resort we were staying at of this incident.
After several phone calls the next morning to DVC Member Services and AKL resort management, the Disney hospitality engine finally seemed to kick into gear and respond to the fact that our vacation was not going to be as magical as we expected. We were going to spend every day left of our vacation in the hotel room with my wife lying in bed.
Later that day, DVC did send us a complementary fruit/cheese basket. Boma gave us a free dinner for the two of us. Housekeeping gave us 5 small stuffed Disney characters and offered a free full cleaning at the 4-day mark. Best of all, the GM of AKL called us and let us know they were giving us a free private tour of the AKL savannah. I was worried that it would be too bumpy for my wife to be able to enjoy, but it wasn’t too bumpy, and her pain medication allowed her to handle it.
The tour was great. The two of us rode in a van with the hotel manager and the animal curator at AKL. We spent an hour just driving around the 3 savannahs getting very close to the animals.
Our trip up to the point of the incident was fabulous! We spent a great night at MVMCP, seeing both the regular Wishes as well as the holiday version, and saw the ice on Cinderella’s castle. We spent a great night at Epcot eating at Le Cellier and watching the holiday version of Illuminations. We also saw the Osborne Lights at Disney Studios.
We had to cut our vacation short and head home. All in all, we felt that AKL picked up the slack after Disney initially dropped the ball. We never got a call from DVC, and Coronado Springs finally called us two days after the incident to say “they were thinking of us”. Whatever. I really appreciated the hospitality of all the great folks at Disney’s Animal Kingdom Lodge.