I know people have had mixed experiences on this. The last time we stayed, (3 years ago) we asked the person checking us in to apply our rewards dollars to our account. She said that she couldn't do that, so I ended up bringing it down every once in awhile to apply to charges. It's a pain. I know before our last trip, there were members here who said they CAN apply it and they've successfully done it. Are there some kind of magic words I can say at check in to make this happen? Some special person I should talk to? Have they gotten better at this? It shouldn't be complicated.